Reservation policy
Credit Card required to secure booking.
100% of the reservation to be paid is charged at the time of confirmation. All additional transportation and excursion services to be paid in full in advance and are non-refundable

Minimum Age Policy
All guests must be 21 years or older to confirm guest room accommodations at Kula Maya. A valid photo ID must be presented at the time of check in if requested for age verification. 

Room Cleaning Policy
All rooms will be cleaned daily, this is mandatory so please let reception know what time is preferred between 10:00am-2:00pm. Any items found throughout your stay to be stained, damaged or missing will be charged to your room.

Room Policy
We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.
Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. 
We want you to feel relaxed and at home, we want everyone to feel that way, so please respect the intention of Kula Maya to be a relaxing and rejuvenating space for all, you can contribute to this by being aware that sound carries easily in our property and to be mindful of the volume of music and voices. 
From 10:00 p.m. to 7:30 a.m. the whole property goes into hush mode for what we like to call siesta time (or sleep time). 

Power Outage Policy
We can sometimes be affected by Lake or Town wide power cuts which are out of our control.  There are different reasons for these, some are planned and some are not.  This is the reality of living in a third world country.

For the planned power cuts we are usually given 24 hours notice however, even then sometimes these ones do not happen or happen at different times and last longer than is announced.
For planned outages we will Whatsapp all our guests to communicate that this could occur and have the following in place:

1. Provide a torch for lighting

2. Have candles and other temporary lighting around

3. Have back up water for hand washing and toilet flushing 

4. Have a phone to use for emergency calls

5. Have wifi hotspot available via phone.

During power outages our water pumps do not work, so there will not be running water. During these times: 

• Hot shower will not work. 

• Toilets will not flush. 

• The Spa services are not available.

We will always communicate what we know about the duration of the power outages although we often do not receive any information until the power comes back on.
These will be no refunds or discounts given due to power cuts/power outages.

Notice of Privacy

Kula Maya Hotel is committed to protecting the privacy of its clients and visitors to its website. This Privacy Notice describes the information collection and use practices of this website.

Information we collect:

Personal information: name, address, email, phone number, credit card information, date of birth, travel preferences, etc.

Browsing information: IP address, browser type, operating system, pages visited, time on website, etc.

Use of information:

Reservations: process and confirm reservations, send information about the stay, etc.

Communication: send promotional emails, special offers, surveys, etc.

Service improvement: Analyze data to improve user experience on the website and hotel.

Security: prevent fraud and protect the security of the website and hotel.

We do not share your personal information with third parties without your consent for any reason.